General Manager

Location

Charlotte

Type

Full Time

Responsive recruiter
Benefits:
  • 401(k)
  • 401(k) matching
  • Company car
  • Free uniforms
  • Health insurance
  • Paid time off
 About Us 
              Home Clean Heroes is an established residential cleaning company dedicated to providing a safe and reliable work environment for all of its employees. Our team is responsible for providing top notch cleaning services and a positive customer experience for each of our valued clients in the North Charlotte area.  We are looking for a skilled professional to manage our operation. If you’re an energetic self-starter with an eye for detail and a passion for providing great customer service, this could be the ideal job for you. 
 
Job Description 
              The General Manager will manage the day-to-day operation of our business, scheduling staff and customer cleaning routes to ensure organizational effectiveness, efficiency, and safety. The General Manager is responsible for overseeing intra-office communication protocols, streamlining administrative procedures, inventory control, employee supervision, and task delegation. 
             Are you an energetic professional who doesn’t mind wearing multiple hats? Do you have experience in handling a wide range of logistical and customer service-related tasks? Are you able to work independently with little or no supervision? Are you well organized, flexible and enjoy the administrative challenges of managing a team of diverse people? If you answered yes to these questions, then you might just be the perfect fit to join our team! 
  
Responsibilities: 

 Work at the direction of the owner to: 
  • Hire and manage cleaning specialists, schedule services, and plan vehicle routing for a business providing over 500 in-home services each year with multiple teams and many moving parts.
  • Organize orientation and training of new staff members; oversee the training and productivity of all cleaning teams and any internal relations that arise.
  • Conduct in-home estimates for prospective clients; establish solid customer relationships and maximize close rates.
  • Manage customer work orders, invoicing, and payment processing via business management software.
  • Organize office operations and procedures.
  • Oversee office policies and execute established procedures and standards to guide the operation of the office.
  • Ensure security, integrity, and confidentiality of data.
  • Prepare operational reports and schedules to ensure efficiency.
  • Handle customer inquiries and complaints
  • Monitor and maintain product inventory to include all materials, chemicals, and equipment.
  • Proactively engage existing customer base through all channels of communication
  • Provide excellent customer service to existing and new customers.
  •  Manage cleaning specialists, office staff, service schedules, and vehicle routing for a business including modifying cleaning routes and staffing schedules daily as needed.
  • In conjunction with and at the direction of the Owner, oversee financial aspects of the business including managing to a budget and top-line income statement performance. This includes regular meetings to assess and manage to plan performance goals.
  • Represent the business in local/community-based marketing capacities. 
  • Other responsibilities as determined.
Requirements:  
  • Strong people management skills and experience
  • Sales-focused individual with experience
  • Highly organized with strong attention to detail
  • Knowledge of office management responsibilities, systems, and procedures
  • Excellent time management skills and ability to multi-task and prioritize work
  • Problem-solving and planning skills
  • Proficient in MS Office Suite and Google Suite
  • Excellent customer service and communication skills
  • Positive can-do attitude and strong leadership skills
  • Experience coordinating and managing teams of frontline employees
  • Basic understanding of financial metrics with experience managing to a budget
  • Route-based service business experience is a big plus
  • CRM knowledge a plus
This is a salaried position that reports to the owner. Home Clean Heroes and all subsidiaries are Equal Opportunity employers of women, minorities, protected veterans and individuals with disabilities.'
   
  Work Remotely: No

 This Job Is Ideal for Someone Who Is:
   
  • People-oriented -- enjoys interacting with people and working on group projects
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
Job Type: Full-time
 
 
 
 
 
 
Compensation: $70,000.00 - $90,000.00 per year

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Home Clean Heroes Corporate.

Company Website: homecleanheroes.com

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